FAQ

FAQ

Frequently Questions

Have a read through our FAQs for more information and if you have any further questions and would like us to get in touch.

Is my money FDIC insured?

Yes, up to the maximum amount allowed by law, your money is FDIC insured with us, so your funds are protected. We are an FDIC member institution.

How long does it take to transfer money between my accounts?

With our real-time capabilities, transfers between your accounts with us are completed instantly. You'll have access to your funds right away.

How do I contact customer support if I have an issue?

You can contact our customer support team 24/7 via phone, email, live chat on our website or mobile app. We have support specialists ready to help resolve any issues.

What types of accounts do you offer?

We offer checking, savings, money market, and CD accounts to meet your banking needs. As a fintech bank, we provide innovative digital banking services like early direct deposit, virtual debit cards, and easy mobile check deposit.

What security measures do you take to protect my information?

We use encryption, firewalls, multi-factor authentication, and other advanced security technologies to keep your account and personal information safe. We have robust cybersecurity protocols in place.